Frequently Asked Questions (FAQs)

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  • Can BIWIN guarantee timely product delivery?

    Absolutely. With the BIWIN Huizhou facility expected to pack 120,000 pcs of 12-inch wafers monthly and strategic investments in cooperation, we assure on-time delivery and reliable productivity.

  • What should I do if my order is delayed or lost?

    If your order is delayed or lost during transit, please contact Support@biwintech.com for further assistance.

  • Can I exchange my product for a different model?

    For exchange inquiries, please contact us at Support@biwintech.com.

  • How do I file a warranty claim?

    To file a warranty claim, email Support@biwintech.com with your purchase details, or submit a request through our Customer Support Center. Our team will assist you throughout the process.

  • What is your return policy?

    For return eligibility and instructions, please contact us at Support@biwintech.com.

  • Does BIWIN offer international shipping?

    Yes, we sure do. Shipping costs and delivery times depend on your location.

  • Does BIWIN offer bulk or wholesale purchasing options?

    Yes, BIWIN provides bulk and wholesale options for businesses. Please contact our sales team via our contact page for more information.

  • How do I report an intellectual property issue?

    If you believe that your intellectual property rights have been infringed, please contact Support@biwintech.com.

  • How does BIWIN ensure local support for its customers globally?

    BIWIN boasts over 17 service centers worldwide, covering 39 countries and regions. This extensive network allows us to respon

  • How does BIWIN maintain product quality?

    We employ a vertically integrated operational model, leverage MES 4.0 for product lifecycle management, and utilize controlled BOM processes to ensure the highest standards of quality.

  • What makes BIWIN’s end-to-end R&D system unique?

    Our R&D system encompasses a complete project management loop from demand to delivery, boosting our competitiveness. We emphasize collaborative cooperation and technology sharing, ensuring our designs are experience-driven and innovative.

  • Are there specific features that make Mainstream products stand out for content creators and remote workers?

    Yes, Mainstream products are known for their reliable performance, which is essential for content creation and remote work. Features such as high storage capacity, efficient data transfer rates, and compatibility with a variety of devices make them well-suited for these demanding tasks.