Frequently Asked Questions (FAQs)

Amber products are designed for high-end professionals, particularly photographers, high end content creators and videographers. Amber products offer high capacity and reliability, essential for managing large files and high-resolution content typical in their field.

Additionally, the Amber product line is crafted to appeal to those who value a professional look and mobility convenience, making it suitable for individuals who are often on the move and need durable, efficient and stylish storage options.

Black Opal products are built to optimize your gaming system’s performance, resulting in smoother, more fluid game graphics. This improvement is achieved through enhanced data processing speeds and storage efficiency, offering a more immersive and visually stunning gaming experience.

Black Opal products are designed with gaming in mind, featuring lightning-fast load times and smooth data transfer capabilities. This ensures quick game loading, smooth graphics and the ability to handle multiple large games efficiently, enhancing your overall gaming experience.

Our product pages provide detailed specifications to guide your selection. For further assistance, feel free to contact our support team at Support@biwintech.com.

BIWIN offers a comprehensive range of memory products, including SSDs, DRAM modules, USB flash drives, embedded storage solutions, and more, suitable for personal, business, and industrial use.

Installation guides for all products are available on our support page. Please visit our support page for step-by-step instructions or contact Support@biwintech.com for personalized assistance.

No, removing the heatsink or heatspreader will void the warranty.

Please first ensure that the product has been installed correctly. If the issue persists, please contact us at Support@biwintech.com for further assistance.

[DDR3]

• The standard DDR3 memory voltage is 1.50 V.
• Low voltage DDR3 is 1.35 V.
• Ultra Low Voltage DDR3 is at 1.25 V.
• DDR3 memory voltage can run at 1.65 V for overclocking.

[DDR4]

The standard DDR4 memory voltage is 1.20 V.

When overclocking, the DDR4 memory voltage may increase; please refer to the memory's specifications for the recommended values.

In general, voltage above the rated memory specifications can damage the memory modules over time. Please also note that increasing the voltage will result in higher energy consumption and greater heat output and excessive heat will shorten the life of the memory modules.

[DDR5]

The standard DDR5 memory voltage is 1.10 V.

Overclocked DDR5 memory may operate at higher voltages. Please refer to the memory’s specifications for the recommended values.

CPU-Z reports the operating frequency of the DRAM. Since DDR (DOUBLE Data Rate) memory transfers data on both the rising and falling edges of the clock signal, the actual clock speed is half of the advertised effective speed. CPU-Z shows the actual clock speed.

For example, if your DDR3 memory is rated at 1600 MHz, CPU-Z will show 800 MHz, as the effective rate is 800 MHz × 2 = 1600 MHz.

You can use memory testing tools such as Memtest86 or Windows Memory Diagnostic tool to determine if your RAM is causing any issues. It’s recommended to test your memory independently from the operating system to eliminate the possibility of drivers or other software causing the errors. If the tools show errors, then the memory might have developed a fault, please contact our tech support for further assistance and we will do our best to help you (support@biwintech.com).

Installation guides for all products are available on our support page. Please visit our support page for step-by-step instructions or contact Support@biwintech.com for personalized assistance