FAQ

From ultra-responsive SSDs to high-capacity memory cards, our product range caters to every aspect of professional computing.

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Can BIWIN guarantee timely product delivery?

Absolutely. With the BIWIN Huizhou facility expected to pack 120,000 pcs of 12-inch wafers monthly and strategic investments in cooperation, we assure on-time delivery and reliable productivity.
What should I do if my order is delayed or lost?

If your order is delayed or lost during transit, please contact Support@biwintech.com for further assistance.
Can I exchange my product for a different model?

For exchange inquiries, please contact us at Support@biwintech.com.
How do I file a warranty claim?

To file a warranty claim, email Support@biwintech.com with your purchase details, or submit a request through our Customer Support Center. Our team will assist you throughout the process.
What is your return policy?

For return eligibility and instructions, please contact us at Support@biwintech.com.
Does BIWIN offer international shipping?

Yes, we sure do. Shipping costs and delivery times depend on your location.
Does BIWIN offer bulk or wholesale purchasing options?

Yes, BIWIN provides bulk and wholesale options for businesses. Please contact our sales team via our contact page for more information.